Frequently Asked Questions

Start with gentle blotting and a tiny bit of wool wash and vinegar. But if the smell lingers especially from cat poo, a professional extraction is the only way to truly eliminate deep odour-causing bacteria.

It’s not recommended. Many contain chemicals that can cause bleaching or permanently set the stain. When in doubt, avoid DIY chemicals and call Devine Carpet Care instead.

Call in the experts when: the stain is large or smelly the carpet is wool or delicate diarrhoea is involved the smell won’t go away the stain keeps reappearing (wicking) Devine Carpet Care can safely restore your carpet without risking further damage.