2021 COVID19

DEVINE CARPET CARE is CLASSIFIED AS AN ‘ESSENTIAL SERVICE’ 
WE ARE STILL OPERATING DURING COVID-19

We are all experiencing the most difficult time at the moment, however we wanted to assure our clients that Devine Carpet Care is still operating and able to clean and disinfect your carpet, upholstery, tiles and some rugs (on site) during the COVID-19 pandemic.

After studying the World Health Organisation (WHO) and Australian Department of Health Guidelines, we are confident that our hot water extraction cleaning techniques in conjunction with our antimicrobial solutions can effectively clean and disinfect your carpet, tiles and soft furnishings. It is important to understand that regular and thorough cleaning of surfaces within the home is important for health protection in general, not only in times such as what we are experiencing now.

With the majority of Australians now working or studying from home and the importance of good hygiene at a new level, stains and general wear and tear can be more prominent but a thorough clean of your home can at least give some peace of mind.

That being said, we have initiated protective measures to our daily procedures to protect not only our clients and their families, but also our staff. These include:

• • Use of an EPA-registered antimicrobial solution effective against SARS-CoV-2 (COVID-19/coronavirus) which is in line with Australian Department of Health recommendations,
  • Adherence to strict social distancing (ie keeping a distance of a minimum of 1.5m away from clients, no touching of eftpos machines, etc). We would also request that clients give our technicians the space required to perform their work (ie moving to another area within the home, going outside for a short while, and not touching any of our equipment),
  • Provision of and training on personal protection equipment (PPE) including gloves, masks, sanitisers,
  • Regular disinfection of equipment and necessary cleaning items, and
  • Phoning our clients on the day prior to scheduled clean to ensure all occupants within the home are well, have not travelled overseas in the past few months, and have had no contact with any person in ill health or a COVID-19 positive carrier*

*NOTE: our technicians do have the right to refuse any job should they have concerns for their personal safety.

We will all get through this COVID-19 pandemic (and we do hope sooner rather than later) and we wish all of our clients and families good health. Further updates will be provided should operating conditions change.

Rob & Mel Lowe & the Devine Team