FAQ

There are two techniques – low moisture/encapsulation process or hot water extraction cleaning

Dry cleaning uses either a powder or liquid spray method. We don’t recommend this method as we don’t believe it is as effective as hot water extraction cleaning

We would definitely recommend a hot water extraction clean.

Yes, however different types of carpet may have a better result than others.

Of course this depends on the size of the job, however as a guide say a 2 bedroom unit would take approximately 1.5hours.

For a liquid stain, absorb what you can with a clean, dry cloth. For a solid particle stain, scoop up what you can. We would then recommend calling a professional carpet cleaner to spot this area or to clean the entire room. In some instances (particularly pet stains) white vinegar dabbed on the area may have a good result.

This is not really required as most modern fabrics and fibres are synthetic or rayon fibres which do not benefit from protection. The only fabric which would really benefit from protection is cotton.

Probably the main questions to ask are ‘do you charge by room or by area?’ For example, some carpet cleaners may charge a flat rate for a room, however they only go around the furniture; ‘do you steam or dry clean?’; ‘what is the drying time?’, ‘do you used industry approved products?’

Sanitising entails using a QUOT-based product – which eats the odour-causing bacteria which in most instances removes the odour. Deodorising a carpet is just like putting deodorant on a person – it is only temporary and wears off with time.

This purely depends on usage. We would recommend an extraction clean every 12-18 months.

Definitely wool is the preferred carpet.

Yes, however for best results we would always recommend an extraction clean.

No, it doesn’t help to clean the carpet – it really is about improving the smell.

Pet stains are difficult and very common. Whilst we can remove most stains, in some instances the yellow stains can never totally be removed as the high acid content in the urine has actually burnt the fibres in the rug or carpet.

Yes, in most instances.

Almost all types of upholstery.

No, not normally – as long as the upholstery is colour fast and not damaged.

Either an encapsulation method or extraction clean, sometimes both.

Again, this depends on usage, however we would suggest every 6-18mths.